One partner. Every service. Real outcomes.
Our team delivers implementation, development, support, client success and best practice guidance under one roof. You get speed, clarity and confidence
Implementation
We run the full implementation from discovery to go live.
Our team maps your planning process, configures the platform and guides you through each stage.
We keep the project tight, transparent and aligned to your objectives.
What we deliver
- Consultants for Demand Planning, Sales/Trade Promotion Management, and Financial Settlement
- Project plan and tooling at no extra cost
- Phased rollout
- Validation and sign off
- Comprehensive training and documentation
- Hypercare support
Your outcomes
- FMCG/CPG experts in all areas of the solution
- Minimisation of risk
- Earlier value realisation
- Full visibility of the project tasks and project updates
- Implementation knowledge transfer to Client Success
Support
Our support team has developers and works with our software development team, giving you fast responses and resolutions.
What we deliver
- Transparent and responsive communication
- Root cause analysis
- Knowledge Base (KB) articles
- Automated monitoring and error ticket creation
Your outcomes
- Faster resolution
- Less disruption
- Confidence that your platform will perform
Our Support Performance
Average Time to Resolution - As of November 2025, past 12 months
High
Priority
Medium
Priority
Low
Priority
What Our Clients Say
Customer Satisfaction
Based on 70+ reviews from Jira tickets
Client Success
Client Success stays with you long after go live.
This team works with you to improve adoption, expand capability and unlock the full value of the platform.
What we deliver
- Dedicated Client Success Manager
- Monthly WIP meetings including discussion on new and upcoming features
- Client IBP roadmap planning
Your outcomes
- Strong engagement across your teams
- Clear visibility on future improvements
- Partnership on how to get the most out of the platform
Best Practices
We help you lift your processes, not just your technology.
Our team brings planning expertise, practical methods and proven approaches that create lasting improvement.
What we deliver
- Proven approaches
- Process design
- Planning maturity assessments
- Training and guidance
Your outcomes
- Stronger planning discipline
- IBP maturity improvement
- Better decisions across the business
Ready to see how we can support your business?
See how a partnership with Blueshift can help your business
Talk to us